For drivers
Each club sets its own refund policy
When you register for an event, you are buying your entry from the club that runs it, and the payment goes to that club’s own account. Each club sets its own refund, cancellation, transfer and credit rules, and shows them on the event page before you pay. The club’s rules are the ones that apply to your entry.
Asking for a refund
Contact the club that runs the event. Its contact details are on the event page and in your confirmation email. The club decides under its policy and, if it approves a refund, issues it through trackReg.
- A refund goes back to the card or account you paid with. Most banks show it within 5 to 10 business days.
- A club may offer a credit instead of, or as well as, a refund, if its policy says so. A credit stays in your trackReg account for use at that club.
- A club can refund all of an entry or part of it, for example the entry fee but not an extra that has already been provided.
When a club cancels an event
If a club cancels an event, for example for weather, it decides whether entrants get a refund or a credit, under the policy it published for the event. trackReg lets the club refund or credit every entrant in one step, and you’ll get an email when it does.
Withdrawing from an event
If you can no longer attend, tell the club as soon as you can, through your entry on trackReg or by contacting the club. Whether you get money back depends on the club’s policy and how close the event is.
No booking fee
trackReg never charges drivers a booking fee, so the amount you paid is the club’s price for the entry and any extras you chose.
Memberships and gift cards
Club memberships and gift cards are sold by the club under its own terms, which the club shows when you buy them.
Disputes
If something is wrong with a charge, please contact the club first; most problems are fixed fastest that way. If you can’t reach the club or can’t resolve it, email info@trackreg.app and we’ll help. You can also contact your card issuer.
For clubs
- Your club is the seller of its events, memberships and gift cards. You set your refund policy, publish it on each event, and issue refunds and credits from your club’s account.
- The Free plan and the intro offer cost nothing. The platform fee applies only to transactions your club takes through trackReg, under the pricing terms and your club’s agreement.
- Card processing is billed to your club by the payment processor. Processing fees are generally not returned when a payment is refunded.
- You can stop using trackReg at any time. To close your club’s account, email info@trackreg.app. Refunds owed to drivers for events already sold remain your club’s responsibility.
Contact
Email info@trackreg.app or call +1 (866) 292-0123. trackReg is a product of Oversteer Labs LLC.